The Moberly Police Department Communications Center is located inside the Police Department. The Communications Center is staffed 24-hours a day, every day. The Department currently employs eight (8) full-time communication operators. All of our operators have been MULES (Missouri Uniform Law Enforcement System) certified; have successfully completed Basic Communication Training, and many hours of on the job training. The Communications Center is responsible for a variety of emergency and non-emergency call taking to dispatching police officers to calls for service. Our operators have been trained to determine what type of response is needed based on the caller’s statements, responses, and to the operator’s questions. Duties of our communication operators include:

  • Receive 911 calls Moberly and Randolph County
  • Dispatch police officers and other emergency services, when necessary
  • Receive incoming calls for assistance
  • Prioritize requests for assistance
  • Maintain and operate police radios
  • Maintain the status of all police officers and other emergency personnel in the field
  • Operate criminal justice computer systems (MULES) and NCIC (National Crime Inform Center) that provide officers with critical criminal offender and other record information
  • Operate CAD (Computer Aided Dispatch or CAD)
  • Maintain daily activities summary log
  • A File and maintain criminal history entries, information and logs
  • Assist walk-ins

In most cases, the communication operator is the first contact a person has with the Moberly Police Department. They become the first impression of this Department therefore their professionalism becomes very important. When someone calls for service the operator must obtain the caller’s name, his/her call back number, location and nature of call; obtain information that will assist the responding officer(s) in apprehension and officer safety information. As you can see, the communication operators do much more than answer the phones. Their ability to remain calm and professional during periods of intense stress is essential to the completion of their duties and to the safety of all patrol personnel.